These Terms and Conditions set out the basis on which removal services are supplied by Removal Companies Merton to its customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, company, or organisation that requests and books the removal services.
1.2 Services means any removal, relocation, transport, packing, loading, unloading, storage, or related services provided by us.
1.3 Goods means the items, furniture, personal belongings, equipment, or any other property that we are asked to handle, move, transport, or store.
1.4 Quotation means the written or verbal price estimate provided by us for the requested services, based on the information supplied by the customer.
1.5 Contract means the legally binding agreement between the customer and Removal Companies Merton, formed when a booking is confirmed.
2.1 We provide residential and commercial removal services, including collection, transport, and delivery of goods within Merton and surrounding areas, as well as moves to other locations in the UK where agreed in advance.
2.2 Our services may include packing and unpacking, dismantling and reassembly of basic furniture, and the provision of packing materials where specifically requested and confirmed in the quotation.
2.3 Any additional services requested on the day of the move that were not included in the original quotation may be charged at our prevailing rates, subject to availability of time, staff, and vehicles.
3.1 Customers may request a quotation by providing full details of the move, including collection and delivery addresses, property access details, dates, times, inventory of goods, and any special requirements.
3.2 Quotations are given in good faith based on the information supplied. Any omission or inaccuracy in the information given may lead to additional charges or may affect our ability to complete the work as planned.
3.3 A booking is only confirmed when the customer has accepted the quotation and any required deposit or prepayment has been received and acknowledged by us.
3.4 We reserve the right to decline a booking without providing a reason, for example where access is unsafe, where the job is outside our service capabilities, or where the customer has previously breached our terms.
4.1 The customer is responsible for ensuring that adequate access is available at both collection and delivery locations, including safe parking for our vehicles and reasonable access to the property.
4.2 Any parking charges, permits, or fees incurred in relation to the move are the responsibility of the customer and may be added to the final invoice.
4.3 The customer must ensure that goods are ready for collection at the agreed time and that any items requiring dismantling or special handling are identified in advance.
4.4 The customer must be present, or represented by an authorised person, at the collection and delivery addresses to supervise the move and confirm that all goods have been collected and delivered as required.
5.1 Prices are based on the details provided at the time of quotation. Our charges may take into account the size of the vehicle, number of staff required, estimated time, distance, and any special handling.
5.2 We may require a deposit to secure your booking. The amount of the deposit and payment schedule will be communicated at the time of booking.
5.3 Unless otherwise agreed in writing, the balance of payment is due on completion of the services on the day of the move. For some jobs, full payment in advance may be required.
5.4 Payment methods and any applicable surcharges will be confirmed at the time of booking. All payments must be made in UK currency.
5.5 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to withhold delivery of goods until payment is received in full.
6.1 If the customer needs to cancel or postpone a booking, notice must be given as early as possible.
6.2 We may apply cancellation or postponement charges, which will reflect the notice period given and any costs incurred by us. As a guideline, cancellations made close to the scheduled move date are more likely to incur higher charges.
6.3 Where a non-refundable deposit has been taken, this may be retained in full in the event of cancellation by the customer.
6.4 Any requested changes to the date, time, address, or scope of the services are subject to availability and may lead to an adjustment in the quoted price.
6.5 We reserve the right to cancel or reschedule the services in cases of events beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, industrial action, or other circumstances that make it unsafe or impossible to carry out the move as planned. In such cases, we will seek to minimise disruption and offer an alternative date where possible.
7.1 The customer warrants that they are the owner of the goods or have full authority from the owner to enter into this contract for the services.
7.2 The customer must not submit for removal or storage any goods that are hazardous, illegal, explosive, flammable, corrosive, perishable, or otherwise dangerous, including but not limited to gas cylinders, fuels, chemicals, paints, firearms, ammunition, and illegal substances.
7.3 We reserve the right to refuse to handle any item which we reasonably believe to be unsafe, illegal, or beyond our capability to move safely.
8.1 Where the customer packs their own goods, it is their responsibility to use suitable materials and methods to protect items in transit.
8.2 We are not liable for damage to items packed by the customer unless it can be shown that such damage was caused by our negligence in handling or loading.
8.3 Fragile or high-value items, including glassware, artwork, antiques, and electronic equipment, must be clearly identified and suitably protected.
8.4 If we provide a packing service, we will take reasonable care to pack your goods using appropriate materials. However, we cannot guarantee that delicate items will be immune from all risk during transport.
9.1 We will exercise reasonable care and skill in providing the services, but our liability is subject to the limitations set out in this section.
9.2 We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, road traffic incidents, or delays caused by traffic, congestion, or road closures.
9.3 We are not liable for normal wear and tear, minor scuffs, or superficial marks that may occur in the ordinary course of moving large or heavy items.
9.4 We are not liable for any loss or damage resulting from inadequate or improper packing by the customer, or from the movement of goods where the customer has insisted on a method of moving that we have advised against.
9.5 We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising from or in connection with the services.
9.6 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable limit per job, as communicated at the time of booking or in our standard liability documentation.
9.7 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law.
10.1 The customer should inspect the goods upon delivery and notify us of any apparent loss or damage as soon as reasonably practicable.
10.2 Any claim for loss or damage must be made within a reasonable period after completion of the services, with sufficient detail to enable us to investigate.
10.3 We may request supporting evidence, including photographs or descriptions of the damage, and access to inspect the affected items.
10.4 We will handle complaints and claims fairly and promptly, but liability will only arise where we are found to be at fault under these terms and applicable law.
11.1 Where we agree to remove unwanted items, packaging, or waste as part of the services, we will do so in accordance with relevant UK waste and environmental regulations.
11.2 Certain items may be classed as restricted or controlled waste and may require specialist handling or disposal. We reserve the right to refuse to remove such items or to apply additional charges for compliant disposal.
11.3 The customer must not ask us to dispose of waste illegally, for example by fly-tipping or using unauthorised sites. We will not participate in or condone unlawful disposal under any circumstances.
11.4 Where we act as a carrier of waste, we will take reasonable steps to ensure that all disposal is carried out by licensed facilities in accordance with UK law.
12.1 While we will make reasonable efforts to adhere to agreed dates and times, timings are estimates only and are not guaranteed.
12.2 We are not liable for delays caused by factors outside our control, including but not limited to delays in key release, access restrictions, or waiting for third parties such as estate agents or landlords.
12.3 Additional charges may apply for waiting time where our staff and vehicles are kept waiting beyond a reasonable period due to circumstances under the customer's control.
12.4 If we are unable to deliver the goods due to lack of access or other issues at the delivery address, we may take the goods into temporary storage at the customer's cost until delivery can be completed.
13.1 We maintain appropriate insurance in connection with our activities as a removal company. Details are available on request.
13.2 Our insurance is subject to policy terms, conditions, and exclusions. The customer is responsible for arranging any additional cover they consider necessary for high-value or particularly fragile items.
14.1 We collect and process personal data about customers only to the extent necessary to provide our services, manage bookings, and comply with our legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. We will not sell or misuse customer data.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to these terms or the provision of our removal services.
16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16.2 No waiver of any term shall be effective unless in writing, and a waiver of any breach shall not be taken as a waiver of any subsequent breach.
16.3 We may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant contract.
16.4 These Terms and Conditions form the entire agreement between us and the customer in relation to the services, and supersede any prior discussions, correspondence, or representations, whether written or oral.
Unlike other removal companies Merton, our movers offer competitively priced move. So do not waste more time and hire our outstanding removals in SW19.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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