This Privacy Policy explains how Removal Companies Merton collects, uses, stores and protects personal data relating to customers and prospective customers in the Merton area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.
This Privacy Policy applies to all services provided by Removal Companies Merton to private individuals and business customers located in the Merton area, including enquiries, quotations, removals, storage and related services.
Removal Companies Merton is the data controller in respect of the personal data we process about you for the purposes described in this Privacy Policy. This means we determine why and how your personal data is processed when you use our services in the Merton area.
This Privacy Policy covers personal data collected through our website, by telephone, in person, through messaging services, and in any other form of communication with you as a customer or potential customer.
We may collect and process the following categories of personal data:
Identification and contact details: name, title, address, email address, contact preferences and any other contact information you choose to provide.
Service and contract information: details of your removal or storage requirements, property addresses for collection and delivery, access details, inventory or item descriptions, and any instructions relevant to providing our services.
Booking and transaction data: dates and times of moves or storage, quotations provided, accepted quotations, invoicing details, payment status and related financial records. Where payments are made through third party payment providers, we will generally only receive limited payment information relevant for bookkeeping and reconciliation.
Communications data: records of communications with you, such as enquiries, emails, messages and any feedback or complaints you provide to us.
Website and usage data: when you visit our website, we may collect technical and usage information such as IP address, browser type and pages visited, to help us manage and improve our services. Any use of cookies or similar technologies will be limited to what is necessary for the operation and security of our website, or carried out with your consent where required by law.
We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:
Contract: we process personal data where it is necessary to enter into and perform a contract with you, such as providing quotations, confirming bookings, carrying out removals or storage services, and managing invoicing and payment.
Legal obligation: we process certain personal data to comply with our legal obligations, for example in relation to accounting, tax, insurance or responding to lawful requests from public authorities.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our business operations, improving our services, preventing fraud, ensuring the security of our systems and vehicles, and handling customer queries and complaints.
Consent: in limited circumstances, we may rely on your consent, for example for certain forms of direct marketing or optional service improvements. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data for the following purposes:
To respond to your enquiries, provide quotations and advise you on our services.
To set up and manage your bookings, schedule jobs, and deliver removal and storage services in accordance with our contract with you.
To manage payments, invoicing, refunds and related financial administration.
To communicate with you about your booking, including confirmations, updates, changes, service notifications and post-service follow up.
To manage customer relations, including handling feedback, complaints or claims, and improving the quality and safety of our services.
To maintain business records, meet our legal and regulatory obligations, and exercise or defend legal claims.
To improve our website, operations and services, including through analysis of aggregated or anonymised data where possible.
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy and where we have an appropriate lawful basis.
Service providers acting as data processors: we may engage trusted third party providers who process personal data on our behalf and under our instructions. These may include providers of booking or scheduling systems, secure data storage services, IT and security services, and payment processing services. We ensure that such processors are bound by contracts that require them to protect your personal data and use it only in accordance with our instructions and applicable law.
Professional advisers and insurers: we may share personal data with professional advisers such as accountants, auditors, legal advisers or insurers where necessary to obtain professional advice, manage risks or handle claims.
Public authorities and legal obligations: we may disclose personal data where required to do so by law or in response to valid requests from public authorities, courts or regulators, or where necessary to establish, exercise or defend legal claims.
Where any of our service providers or data processors are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law. This may include using standard contractual clauses approved by relevant authorities or ensuring that the recipient is located in a jurisdiction that provides an adequate level of data protection.
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet our legal, accounting or reporting obligations.
In general, we will retain customer and booking information for a period that allows us to respond to queries, handle potential complaints, and maintain accurate business and tax records in line with statutory retention periods. After the applicable retention period has expired, personal data will either be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
The exact retention period may vary depending on the nature of the data, the services provided and any legal or regulatory requirements that apply.
We take appropriate technical and organisational measures to safeguard the personal data we process against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and procedures for handling data protection incidents.
While we strive to protect your personal data, no system can be completely secure. You should also take reasonable steps to protect your own information, such as keeping your devices and login details secure.
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions set out in the law.
Right of access: you have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification: you can request that inaccurate or incomplete personal data we hold about you is corrected.
Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing: you may ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object: you have the right to object to processing carried out on the basis of our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests or where processing is necessary for legal claims.
Right to data portability: in certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
Rights in relation to automated decision making: you have rights in relation to automated decision making and profiling where such decisions have legal or similarly significant effects on you. At present, we do not carry out automated decision making of this nature in relation to our removal and storage services.
If you wish to exercise any of these rights, or have questions about how we handle your personal data, you can contact us using the details provided on our website or other service documentation.
If you have concerns about our use of your personal data, we encourage you to contact us so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office, if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updates will be made available through our website or otherwise communicated to you where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Removal Companies Merton in the Merton area.
Unlike other removal companies Merton, our movers offer competitively priced move. So do not waste more time and hire our outstanding removals in SW19.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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